Quote of the day

“Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.”

Whilst working at Harrods I observed other people going the extra mile to do things like measuring someone's furniture for them at their home or knitting a stuffed bear for a person who always liked Paddington bears. These were the sort of details I observed in their service which explains why Harrods has so many returning customers.